Shipping policy

Certain postcodes in Scotland, Northern Ireland, Isle of Man, Isle of Wight and the Channel Islands incur a slightly higher delivery charge.

• AB10-AB16, AB21-AB25, AB30-38, AB41-45, AB51-56
• BT
• DD1-DD11
• DG3-DG9, DG12-DG14
• FK17-FK21
• G63, G83-G84
• GY1-GY10
• HS
• IM
• IV1-IV63
• JE
• KA18-KA30
• KY13-KY16
• KW1-17
• LL35-LL48, LL51-LL55
• ML11-ML12
• PA16-PA49, PA60-80
• PH1-PH50
• PO30-41
• TD7-9
• TR21-25
• ZE1-3

Eu countries include Austria, Belgium, Denmark, Finland, France, Germany, Greece, Italy, Luxembourg, Netherlands, Portugal, Spain & Sweden. 

If the item has not already been packed or shipped, we can amend the shipping address for you.     

Important Information

Please be aware that we are not responsible for information which has been entered incorrectly at checkout. If you have incorrectly entered your address and not contacted us to change this before the item is shipped, there will be an additional waiting period and charge.

If you are a buyer outside of the United Kingdom you may be subject to import duties and taxes, which are issued once the package reaches your country. Any additional charges for customs clearance must be covered by you as we have no control over these charges.

Customs policies vary from country to country, so you should contact your local customs office for further information. When you order from petsuniverse.co.uk, you are considered the importer of the item and must comply with all laws and regulations of the country in which you are receiving the goods.